Today, I’m just going to do a quick update about the Nest Hello. I had this doorbell since Nest started selling it last March and during my review, I noticed that there is a delay in motion notifications which ranges from 15 to 30 seconds. I actually made a total of 4 videos about this issue and I’ll include all of them in the description down below if you want to check them out.
This issue has also been talked about in Nest’s community forum since then and Nest eventually acknowledged the issues which actually took them a while because they blamed everybody’s WiFi speed and range at first. Around May, they made an announcement that they are going to address the 3 issues…which to recap…
First is the delay in motion notification. If a person doesn’t ring the doorbell, you will not get notified until 15-30 seconds later. Now, this issue is one of the features that I checked when I review security cameras and Nest is not the only one that has delays… the Wyze cam and the Yi also have these delay.
Second issue, is the long cool off period. This is the time in between alert notifications. So, if you get alerted of motion at your front door which is already 15 seconds late, you will not get notified again until around 10 minutes later.
Then the third issue is that the nest hello only records the camera side of the conversation instead of recording both camera and phone’s audio.
Now, all of these became an issue with the Nest and especially the Nest Hello doorbell because when it was compared to the Ring Pro doorbell, all these shortcomings became apparent. Ring cameras have an almost instant notification, cool off is about a minute And as you probably seen and heard in video footage of Ring here on Youtube, that it records both sides of the conversation. This is helpful especially in reviewing the video later on for legal purposes.
That was May when Nest promised that they are going to address those issues and it is already September…and will be going on 6 months after the Nest Hello doorbell was released and as far as I know, no updates yet.
Today, I’m just going to double check if there are any changes to the issues that I described last March. My Nest Hello has been relegated to my back patio door…mostly for testing purposes and it is hooked up to an AC adapter which gives out constant voltage to the doorbell.
You will also see that I have my Ring spotlight cam wired outside and will act as a control for this notification test.
As you can see, today is September 1st, 8:28 in the morning. Also, I turned off WiFi on my phone and this will be on cellular data.
I need to get my timer here and reset.
As to doorbell press and notification, the nest does the job on mine and it loads up the app pretty quick.
Now, let’s test the 2-way audio and also have a real-time bird’s eye view on the notification delay. I’m on live view using my Ring spotlight cam and you will see the time difference when my son gets out to the back patio and when Nest notifies me.
Now, you will see the lag when I open up the notification. It should have taken me to live view instead of the recording. This makes the user more confused and I actually cannot get to the 2 way audio until I scrolled to live view.
2-way audio is pretty good.
Now, I am not going to edit, cut or fast forward this video of my son’s point of view when he got out of the patio. This is so that you will all have an idea of how long the delay is. This is a test of motion notification, so he is not going to press the doorbell. Added to the notification delay, we need to add the delay in opening the app and also with me trying to figure out where the mic is so that I can start the 2-way audio. Please note that the mic will not appear unless you are in live view…so with the Nest, if you answer the notification, you will get the recording which is delayed. Nest, I already know how to fix this…get the user to live view instead of the recording…which means you can push the notification first, then worry about the recording later…
Now the 3rd issue is this. The recording that you get and saved will only have the audio of the person on the camera. It didn’t record any of what I said to my son.
The last few weeks, their Hello doorbell community forum started trickling comments from their customers complaining about the issues. Also, another issue has come up aside from the 3 that I mentioned. People also started complaining about the doorbell going offline multiple times a day. I occasionally will get an email when this happens and you can check it out yourself also in your sight line.
Just scroll through it and when you see a dark shaded area, this means that the doorbell has been offline. I’ve tested this in a span of a couple of months and the doorbell always goes offline from 5-30 minutes every day. You don’t get notified all the time though not unless it was offline for a while. So, basically, the Nest camera doesn’t record 24/7. So what if it is offline around the time that you need it to monitor and record? This is another issue that Nest needs to address.
Now, I usually will not complain or make a video complaining. I test and review products, show it’s features or lack thereof and move on. Occasionally, I will do a long-term review and see if the product still works. Now, with the Nest, I wasn’t really planning to do a video yet until a couple days ago when their Community Manager posted in their forum about an open investigation for the doorbell.
Now, this post only lasted a day at most and has now been deleted by Nest. Luckily, A.H. from the forum did a screenshot of it and I will also link down below a copy.
She stated again what she said last May that they are working on those issues. Nothing new there but I highlighted the one at the bottom about the complimentary Nest Aware for each affected doorbell and they will reach out folks who posted. I think this is the one that made them delete the post which for PR standpoint, they should have not deleted it. When that post went live, customers started posting about the issues and Nest realized that they are dealing now with a lot of customers who have delay issues. Nest admitted that they have purposely put a delay on the notifications so they should have known that it affects everybody and anybody that has the doorbell, not just the customers complaining.
This is just an FYI. Another forum member Barry informed me about 3 weeks ago that he found out that Nest actually outsourced their customer and technical service to an outside company based in Texas…Tru Source Labs which by the way is also the customer service for Eero and Canary.
Personally, I have no issues with that as long as they are able to answer and solve customer’s complaints. But it seems like there is a disconnect between the customer and technical support and their engineering team that it has been 6 months or let’s say 3 months – from May when they first acknowledged that they will fix the issues and until now, they still saying the same thing.
I am not an engineer and not claiming to be one but these issues are software or firmware related and this can be easily fixed by giving priority to notifications, adding a setting to adjust how often we need to get notified and to add a code to also record the other side’s audio.
Luckily, it is not hardware related and actually, Nest product’s quality is pretty good which reflects on the price but it is the software part that needs to be tweaked and also now, their customer service also needs improvement.
Well, right now, the Nest Doorbell after 6 months still has issues and more customers are complaining. Comment down below guys what your experience with Nest’s customer and techinical support and also your thoughts on why they deleted their orginal post. Now, it is becoming a PR nightmare for them.
Nest’s Hello Doorbell Forums – bit.ly/2PTsr1X
This issue has also been talked about in Nest’s community forum since then and Nest eventually acknowledged the issues which
This issue has also been talked about in Nest’s community forum since then and Nest eventually acknowledged the issues which actually took them a while because they blamed everybody’s WiFi speed and range at first. Around May, they made an announcement that they are going to address the 3 issues…which to recap…
First is the delay in motion notification. If a person doesn’t ring the doorbell, you will not get notified until 15-30 seconds later. Now, this issue is one of the features that I checked when I review security cameras and Nest is not the only one that has delays… the Wyze cam and the Yi also have these delay.
Second issue, is the long cool off period. This is the time in between alert notifications. So, if you get alerted of motion at your front door which is already 15 seconds late, you will not get notified again until around 10 minutes later.
Then the third issue is that the nest hello only records the camera side of the conversation instead of recording both camera and phone’s audio.
Now, all of these became an issue with the Nest and especially the Nest Hello doorbell because when it was compared to the Ring Pro doorbell, all these shortcomings became apparent. Ring cameras have an almost instant notification, cool off is about a minute And as you probably seen and heard in video footage of Ring here on Youtube, that it records both sides of the conversation. This is helpful especially in reviewing the video later on for legal purposes.
That was May when Nest promised that they are going to address those issues and it is already September…and will be going on 6 months after the Nest Hello doorbell was released and as far as I know, no updates yet.
Today, I’m just going to double check if there are any changes to the issues that I described last March. My Nest Hello has been relegated to my back patio door…mostly for testing purposes and it is hooked up to an AC adapter which gives out constant voltage to the doorbell.
You will also see that I have my Ring spotlight cam wired outside and will act as a control for this notification test.
As you can see, today is September 1st, 8:28 in the morning. Also, I turned off WiFi on my phone and this will be on cellular data.
I need to get my timer here and reset.
As to doorbell press and notification, the nest does the job on mine and it loads up the app pretty quick.
Now, let’s test the 2-way audio and also have a real-time bird’s eye view on the notification delay. I’m on live view using my Ring spotlight cam and you will see the time difference when my son gets out to the back patio and when Nest notifies me.
Now, you will see the lag when I open up the notification. It should have taken me to live view instead of the recording. This makes the user more confused and I actually cannot get to the 2 way audio until I scrolled to live view.
2 way audio is pretty good.
Now, I am not going to edit, cut or fast forward this video of my son’s point of view when he got out of the patio. This is so that you will all have an idea of how long the delay is. This is a test of motion notification, so he is not going to press the doorbell. Added to the notification delay, we need to add the delay in opening the app and also with me trying to figure out where the mic is so that I can start the 2-way audio. Please note that the mic will not appear unless you are in live view…so with the Nest, if you answer the notification, you will get the recording which is delayed. Nest, I already know how to fix this…get the user to live view instead of the recording…which means you can push the notification first, then worry about the recording later…
Now the 3rd issue is this. The recording that you get and saved will only have the audio of the person on the camera. It didn’t record any of what I said to my son.
The last few weeks, their Hello doorbell community forum started trickling comments from their customers complaining about the issues. Also, another issue has come up aside from the 3 that I mentioned. People also started complaining about the doorbell going offline multiple times a day. I occasionally will get an email when this happens and you can check it out yourself also in your sight line.
Just scroll through it and when you see a dark shaded area, this means that the doorbell has been offline. I’ve tested this in a span of a couple of months and the doorbell always goes offline from 5-30 minutes every day. You don’t get notified all the time though not unless it was offline for a while. So, basically, the Nest camera doesn’t record 24/7. So what if it is offline around the time that you need it to monitor and record? This is another issue that Nest needs to address.
Now, I usually will not complain or make a video complaining. I test and review products, show it’s features or lack thereof and move on. Occasionally, I will do a long-term review and see if the product still works. Now, with the Nest, I wasn’t really planning to do a video yet until a couple days ago when their Community Manager posted in their forum about an open investigation for the doorbell.
Now, this post only lasted a day at most and has now been deleted by Nest. Luckily, A.H. from the forum did a screenshot of it and I will also link down below a copy.
She stated again what she said last May that they are working on those issues. Nothing new there but I highlighted the one at the bottom about the complimentary Nest Aware for each affected doorbell and they will reach out folks who posted. I think this is the one that made them delete the post which for PR standpoint, they should have not deleted it. When that post went live, customers started posting about the issues and Nest realized that they are dealing now with a lot of customers who have delay issues. Nest admitted that they have purposely put a delay on the notifications so they should have known that it affects everybody and anybody that has the doorbell, not just the customers complaining.
This is just an FYI. Another forum member Barry informed me about 3 weeks ago that he found out that Nest actually outsourced their customer and technical service to an outside company based in Texas…Tru Source Labs which by the way is also the customer service for Eero and Canary.
Personally, I have no issues with that as long as they are able to answer and solve customer’s complaints. But it seems like there is a disconnect between the customer and technical support and their engineering team that it has been 6 months or let’s say 3 months – from May when they first acknowledged that they will fix the issues and until now, they still saying the same thing.
I am not an engineer and not claiming to be one but these issues are software or firmware related and this can be easily fixed by giving priority to notifications, adding a setting to adjust how often we need to get notified and to add a code to also record the other side’s audio.
Luckily, it is not hardware related and actually, Nest product’s quality is pretty good which reflects on the price but it is the software part that needs to be tweaked and also now, their customer service also needs improvement.
Well, right now, the Nest Doorbell after 6 months still has issues and more customers are complaining. Comment down below guys what your experience with Nest’s customer and techinical support and also your thoughts on why they deleted their orginal post. Now, it is becoming a PR nightmare for them.
Nest’s Hello Doorbell Forums – bit.ly/2PTsr1X
First is the delay in motion notification. If a person doesn’t ring the doorbell, you will not get notified until 15-30 seconds later. Now, this issue is one of the features that I checked when I review security cameras and Nest is not the only one that has delays… the Wyze cam and the Yi also have these delay.
Second issue, is the long cool off period. This is the time in between alert notifications. So, if you get alerted of a motion at your front door which is already 15 seconds late, you will not get notified again until around 10 minutes later.
Then the third issue is that the nest hello only records the camera side of the conversation instead of recording both camera and phone’s audio.
Now, all of these became an issue with the Nest and especially the Nest Hello doorbell because when it was compared to the Ring Pro doorbell, all these shortcomings became apparent. Ring camera’s have almost instant notification, cool off is about a minute And as you probably seen and heard in video footage of Ring here in Youtube, that it records both sides of the conversation. This is helpful especially in reviewing the video later on for legal purposes.
That was May when Nest promised that they are going to address those issues and it is already September…and will be going on 6 months after the Nest Hello doorbell was released and as far as I know, no updates yet.
Today, I’m just going to double check if there are any changes to the issues that I described last March. My Nest Hello has been relegated to my back patio door…mostly for testing purposes and it is hooked up to an AC adapter which gives out constant voltage to the doorbell.
You will also see that I have my Ring spotlight cam wired outside and will act as a control for this notification test.
As you can see, today is September 1st, 8:28 in the morning. Also, I turned off WiFi on my phone and this will be on cellular data.
I need to get my timer here and reset.
As to doorbell press and notification, the nest does the job on mine and it loads up the app pretty quick.
Now, let’s test the 2 way audio and also have a real time bird’s eye view on the notificatiion delay. I’m on live view using my Ring spotlight cam and you will see the time difference when my son gets out to the back patio and when Nest notifies me.
Now, you will see the lag when I open up the notification. It should have taken me to live view instead of the recording. This makes the user more confused and I actually cannot get to the 2 way audio until I scrolled to live view.
2 way audio is pretty good.
Now, I am not going to edit, cut or fast forward this video of my son’s point of view when he got out of the patio. This is so that you will all have an idea how long the delay is. This is a test of motion notification, so he is not going to press the doorbell. Added to the notification delay, we need to add the delay in opening the app and also with me trying to figure out where the mic is so that I can start the 2 way audio. Please note that the mic will not appear unless you are in live view…so with the Nest, if you answer the notification, you will get the recording which is delayed. Nest, I already know how to fix this…get the user to live view instead of the recording…which means you can push the notification first, then worry about the recording later…
Now the 3rd issue is this. The recording that you get and saved will only have the audio of the person on the camera. It didn’t record any of what I said to my son.
The last few weeks, their Hello doorbell community forum started trickling comments from their customers complaining about the issues. Also another issue has came up aside from the 3 that I mentioned. People also started complaining about the doorbell going offline multiple times a day. I occasionally will get an email when this happens and you can check it out yourself also in your sight line.
Just scroll through it and when you see a dark shaded area, this means that the doorbell has been offline. I’ve tested this in a span of couple of months and the doorbell always goes offline from 5-30 minutes everyday. You don’t get notified all the time though not unless it was offline for a while. So, basically, the Nest camera doesn’t record 24/7. So what if it is offline around the time that you need it to monitor and record? This is another issue that Nest needs to address.
Now, I usually will not complain or make a video complaining. I test and review products, show it’s features or lack thereof and move on. Occasionally, I will do a long term review and see if the product still works. Now, with the Nest, I wasn’t really planning to do a video yet until a couple days ago when their Community Manager posted in their forum about an open investigation for the doorbell.
Now, this post only lasted a day at most and has now been deleted by Nest. Luckily, A.H. from the forum did a screen shot of it and I will also link down below a copy.
She stated again what she said last May that they are working on those issues. Nothing new there but I highlighted the one at the bottom about the complimentary Nest Aware for each affected doorbell and they will reach out folks who posted. I think this is the one that made them delete the post which for PR stand point, they should have not deleted it. When that post went live, customers started posting about the issues and Nest realized that they are dealing now with a lot of customers who have delay issues. Nest admitted that they have purposely put a delay on the notifications so they should have known that it affects everybody and anybody that has the doorbell not just the customers complaining.
This is just an FYI. Another forum member Barry informed me about 3 weeks ago that he found out that Nest actually outsourced their customer and technical service to an outside company based in Texas…Tru Source Labs which by the way is also the customer service for eero and canary.
Personally, I have no issues with that as long as they are able to answer and solve customer’s complaints. But it seems like there is a disconnect between the customer and techinical support and their engineering team that it has been 6 months or let’s say 3 months – from May when they first acknowledged that they will fix the issues and until now, they still saying the same thing.
I am not an engineer and not claiming to be one but these issues are software or firmware related and this can be easily fixed by giving priority to notifications, adding a setting to adjust how often we need to get notified and to add a code to also record the other side’s audio.
Luckily, it is not hardware related and actually, Nest product’s quality is pretty good which reflects on the price but it is the software part that needs to be tweaked and also now, their customer service also needs improvement.
Well, right now, the Nest Doorbell after 6 months still has issues and more customers are complaining. Comment down below guys what your experience with Nest’s customer and techinical support and also your thoughts on why they deleted their orginal post. Now, it is becoming a PR nightmare for them.
Nest’s Hello Doorbell Forums – bit.ly/2PTsr1X